YOUR PRIVACY IS RESPECTED HERE

Introduction

We aim to be transparent. We care so much about our business, and you are key to it. That is why we do not hide behind complex wording and fine print.

Read our Privacy Policy below to understand what we use your data for.

1. Who We Are

2. Information We Collect About You

We may process the following categories of data:

Contact Details: Name, email address, telephone number, address.
Financial Data: Billing address, credit card number, bank account details.
Household and Relationships: Emergency contact, marital status, next of kin.
Identifiers and Legal Documents: Passport, national insurance number, proof of residence, national identification number.
Activity and Behavioural: Friend list, interests, tagged media.
Personal Characteristics: Sex, nationality, gender, date of birth, CV information, academic qualifications.
Location Data: GPS location, tracking data.
Communications Data: Instant messaging data, social media posts, postal content.
Images and Recordings: CCTV footage, photos, videos.
Views and Opinions: Survey responses, testimonials, non-political, religious, or philosophical opinions.
Work-related Data: Details of grievance, completed tasks, disciplinary proceedings.
Technical Identifiers: IP address, MAC address, username, passwords.
Special Category Data: Data concerning health.
Aggregated Data: Statistical or demographic data that does not directly or indirectly reveal your identity.

3. Legal Justifications We Rely On to Use Your Data

We process your information based on the following legal bases:

Consent: Clear consent given for specific purposes.
Legitimate Interests: Business or commercial reasons not overridden by your rights and interests.
Contractual Obligations: Necessary for a contract or pre-contractual steps.
Legal Obligations: Compliance with the law.

4. How we use your data if you are one of our contractors

5. How we use your data if you are one of our Customers

Sensitive Data

6. How we use your data if you are one of our Leads

7. How we use your data if you are one of our Staff

8. How we use your data if you are one of our Visitors to premises

9. How we use your data if you are one of our Website Visitors

10. How Your Personal Data is Collected

We collect data through various methods:

Direct Interactions: Information you provide by filling forms or corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: Data collected automatically as you interact with our website.
Third Parties or Publicly Available Sources: Personal data received from third parties or public sources, such as work-related data from services like AngelList, identity and contact data from publicly available sources like Crunchbase.

11. Third Parties & Sub-Processors

We may store or send your data to various third parties:

12. International Transfers

Some of our external third parties are located outside the UK and EEA, requiring the transfer of your personal data internationally. To ensure your data receives an adequate level of protection, we implement one of the following safeguards:

Transfer to countries recognized by the European Commission as providing adequate data protection.
Use of specific contracts approved by the European Commission, ensuring data protection equivalent to that in the UK and Europe.

13. Data Security

We have implemented robust security measures to protect your personal data from accidental loss, unauthorized use, access, alteration, or disclosure. Access to your data is restricted to employees, agents, contractors, and third parties with a business need. They process your data according to our instructions and under strict confidentiality.

Procedures are in place to address suspected data breaches, and we will notify you and relevant regulators as required by law.

If you have a password for accessing our services, it is your responsibility to keep it confidential. Please do not share your password with anyone.

14. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements. Data may be retained longer if needed for a complaint or potential litigation.

To determine retention periods, we consider the data's nature, sensitivity, risk of harm from unauthorized use or disclosure, processing purposes, and legal requirements.

15. Automated Decision-Making and Profiling

Your personal data is not used for automated decision-making or profiling.

16. Your Legal Rights

You have the following rights:

Access: Request a copy of your personal data and verify lawful processing.
Correction: Request correction of incomplete or inaccurate data, subject to verification.
Erasure: Request deletion of data when there's no valid reason for processing, or if processing was unlawful, or for compliance with local laws. Note that some requests may be denied for legal reasons.
Objection: Object to data processing based on legitimate interests if it impacts your rights and freedoms. You can also object to direct marketing. We may demonstrate compelling legitimate grounds to override your objection.
Restriction: Request suspension of data processing in certain scenarios, such as accuracy disputes or unlawful use without erasure.
Transfer: Request your data in a structured, machine-readable format for transfer to another party. This applies to automated data processed with your consent or for contract performance.
Withdrawal of Consent: Withdraw consent for data processing at any time, affecting future processing. Withdrawal may limit service provision, and you will be informed if applicable.
Complaint: Lodge a complaint with the relevant regulator at any time.

Access to personal data is free, but excessive or unfounded requests may incur a reasonable fee. We may request specific information to confirm your identity and ensure data access rights, serving as a security measure.

We aim to respond to legitimate requests within one month. For complex or multiple requests, this may take longer, and you will be kept informed.

17. Third-Party Links

Our website may feature links to external websites, plug-ins, and applications. Engaging with these links or enabling these connections may result in third parties collecting or sharing your data. We do not control these third-party websites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of any website you visit after leaving ours.

Cookie Policy

Our website employs cookies to distinguish you from other users, enhancing your browsing experience and helping us improve our site.

What Are Cookies?

Cookies are small text files stored on your browser or computer's hard drive with your consent. They transfer information to your device’s hard drive.

1. Types of Cookies We Use

Strictly Necessary Cookies: Essential for website functionality, such as logging into secure areas or using e-billing services.
Functionality Cookies: Recognize you upon return visits, allowing us to personalize content, greet you by name, and remember your preferences (e.g., language or region).
Analytical or Performance Cookies: Help us count visitors and analyze website navigation, aiding in site improvement.
Marketing or Targeting Cookies: Track your visits, pages viewed, and links followed to tailor advertising and website content to your interests.