How Two Chefs Works

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How do I get started?

Getting started with Two Chefs is simple! First, choose a meal plan that suits your lifestyle—Balanced or High Protein. Then, decide whether you'd like a flexible subscription for weekly deliveries or a one-time order. Once you've selected your meals, our chefs will prepare and freeze them for maximum freshness. Your meals will be delivered straight to your door, ready to heat and enjoy in just a few minutes.

Can I amend the meals in my plan?

Of course, you can! We believe in fluidity, meaning we are willing to adjust and evolve based on circumstances! You can contact us at hello@thetwochefs.co.uk and just tell us what you want to amend.

How much is this going to cost me?

The price breakdown is calculated once you have chosen your plan and is dependent on how many meals you choose. You can have delicious nutritionally balanced meals delivered directly to your door from £7.50 per meal

How does the ordering and payment of my plan work?

If choosing to use us ad hoc, then you will just pay the total fee once at checkout. If you are signed up to a weekly subscription, then payment will be taken every 7 days from details given.

Changes and Cancellations

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Can I cancel or pause my subscription?

Yes, you can! You can cancel by going to our website and look for “Manage Subscription”. You will be directed to a form, just enter the details, and a member of our team will work that out for you. Alternatively, you can pause for a week at a time, provided it’s not past the cut-off date you ordered and/or your meals have already been started on.

Can I amend the meals in my plan?

Of course, you can! We believe in fluidity, meaning we are willing to adjust and evolve based on circumstances! You can contact us at hello@thetwochefs.co.uk and just tell us what you want to amend.

How much is this going to cost me?

You can have delicious nutritionally balanced meals delivered directly to your door from £7.50 per meal

How does the ordering and payment of my plan work?

If choosing to use us ad hoc, then you will just pay the total fee once at checkout. If you are signed up to a monthly subscription, then payment will be taken every 6 weeks or 12 weeks from details given.

The Meals

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Can I just see the current menu?

The current menu can be viewed on the "Menu" page this will change every two weeks.

Where is your produced sourced from?

We partner with top-quality certified producers and local farmers, ensuring freshness and flavour in every meal.

How do I know what each meal contains?

We have an ingredients and macro list breakdown on our site, and each meal container is labelled.

How do I prepare my Two Chefs meal?

One of our aims is to make your experience with us as convenient as possible.

Two chefs meals are delivered frozen.

Please put them straight in your freezer once received, or leave required meals in the fridge to defrost thoroughly for consumption the next day.

Heat on full power with the lid ajar for 3 mins (or per microwave settings). Ensure piping hot throughout. Enjoy!

If you do happen to forget to defrost (like you know who!) & need a meal, then no problem. From frozen, heat in the microwave with lid on for 3 minutes full power. Stir, replace the lid then heat again for 3 minutes. Let stand for 1 minute. Ensure thoroughly hot throughout before eating!

Each meal is in a Microwave - ready container with heating instructions included in your delivery package & email when order is placed

How long do the meals last?

Our meals have a Best Before Date of 12 weeks from purchase.

What if I have allergies?

To see the meals’ full ingredient breakdown including any allergens, please visit our "Menu" page. We handle all allergens in our kitchen and cannot guarantee an allergen-free environment. Although every care has been taken to remove all bones and shells, some may remain. When ordering you MUST complete the allergy form with your order.

What if I have an issue with my meals?

If you have any issues with your meals, please contact us immediately detailing the issue, whereby we will try our best to resolve it. We aim high, with a 100% satisfaction guarantee!

Packaging

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Will my food stay frozen?

All your Two Chefs lunches remain in an “igloo” for delivery. This ensures they will stay frozen. We then hand them straight over for you to put in the freezer or leave out what you fancy for later!

Can I recycle my packaging?

Meal containers & the box it arrives in are completely recyclable. Currently the insulation & Gel packs are not.

Delivery

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What days do you deliver?

All deliveries will be made every Thursday between 8:00 AM and 8:00 PM.

What is the cut-off time for placing orders for meal deliveries?

Orders must be placed by 5 PM on Wednesday to ensure delivery the following Thursday. If an order is placed after 5 PM on Wednesday, the delivery will be scheduled for two weeks later.

What is your delivery radius?

If you are uncertain whether your address falls within our delivery radius, please contact us for confirmation. 

How will Two Chefs be delivered?

Your meals will be carefully boxed and delivered directly to your doorstep.

How much is delivery?

Nationwide delivery is free

What if I’m not going to be home?

If you won't be home, please specify a safe place for us to leave your order in the comments section of your order. If no instructions are provided, we will leave your package by your front door.

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